NeoTalab

Privacy Policy

Last updated: 5 October 2026

This policy explains how NeoTalab ("we", "us"), operated by NeoTalab, Jbeil (Byblos), Mount Lebanon, Lebanon, handles personal data. NeoTalab is a software platform that lets businesses ("merchants") take orders and bookings from their customers on WhatsApp using the WhatsApp Business Platform provided by Meta.

1. Who is responsible

For data about merchants and their staff, NeoTalab is the controller. For data about a merchant's customers, the merchant is the controller and NeoTalab processes that data on the merchant's behalf to provide the service. Contact: support@neotalab.com, +961 70 207 078.

2. Data we collect

  • Merchant account data: business name, contact name, email, phone/WhatsApp numbers, address, business type, login credentials (stored hashed), subscription and billing records.
  • Customer data received through WhatsApp: phone number, WhatsApp profile name, the messages exchanged with the merchant's number, order and booking details, delivery address or shared location, preferred language, payment method and status, and ratings.
  • Driver and staff data: name, WhatsApp number, shift times, deliveries completed and cash collected.
  • Technical data: log files and IP addresses needed to run and secure the service.

We do not collect card numbers: online payments are processed by Whish on its own pages.

3. How we use it

  • To answer customers, take orders and bookings, calculate totals and send order updates on the merchant's behalf;
  • to dispatch orders to the merchant's drivers and staff;
  • to provide merchants with reports and analytics about their own business;
  • to operate, secure, support and bill the service; and to comply with legal obligations.

We do not sell personal data and we do not use customers' data for our own advertising.

4. Automated assistant (AI)

Customer messages and the merchant's catalog are processed by an AI language model to understand requests and draft replies. The assistant cannot set prices or fees: totals are always calculated from the merchant's own catalog. Customers can ask to talk to a person at any time, and merchants can take over any conversation.

5. Service providers we share data with

  • Meta Platforms (WhatsApp Business Platform) — to send and receive WhatsApp messages.
  • OpenAI — AI processing of conversation text (not used to train their models under API terms).
  • Whish Money — online payments, when the merchant offers them.
  • Railway — cloud hosting of our servers and database.
  • Google — website analytics, only for visitors who accept cookies.

Each provider processes data only to provide its service to us. Data may be processed outside Lebanon; we rely on the providers' contractual safeguards.

6. How long we keep data

  • Conversation history used by the assistant is limited to the most recent messages of each chat.
  • Orders, bookings and customer records are kept while the merchant uses NeoTalab so the merchant can serve and support its customers, and deleted within 90 days after the merchant's account is closed.
  • Login sessions expire after 30 days. Server logs are kept for a limited period for security.

Website analytics and cookies

Our public website uses Google Analytics only if you click "Accept" in the cookie banner. It then sets cookies to measure visits (pages viewed, approximate location, device type) with IP anonymisation. If you decline, no analytics cookies are set. Your choice is stored in your browser; clear your browser storage to change it. The merchant and owner dashboards use no analytics cookies.

7. Your rights

You can ask to access, correct or delete your personal data, or object to its processing. Customers can contact the business they ordered from or us directly. See how to delete your data.

8. Security

Data is transmitted over HTTPS, access is restricted by role, each business can only see its own data, passwords and payment credentials are stored hashed or encrypted, and WhatsApp webhooks are verified with Meta's signature.

9. Children

NeoTalab is a business tool and is not directed to children under 13.

10. Changes

We will update this page when our practices change and show the date of the latest version above.

11. Contact

NeoTalab, Jbeil (Byblos), Mount Lebanon, Lebanon — support@neotalab.com — +961 70 207 078.