Data Deletion Instructions

Last updated: 5 October 2026

You can ask NeoTalab to delete the personal data we hold about you at any time. We complete deletion requests within 30 days and confirm by email or WhatsApp.

If you are a customer of a business that uses NeoTalab

1. Send an email to support@neotalab.com or a WhatsApp message to +961 70 207 078 with the subject "Delete my data".
2. Include the WhatsApp phone number you used and the name of the business you ordered from.
3. We may ask you to confirm the request from that WhatsApp number to make sure it is yours.

We then delete your conversations, customer profile, saved locations and ratings for that business, and anonymise your past orders so the business keeps only the accounting totals it is legally required to keep.

If you are a business (merchant)

Email support@neotalab.com from your account email to close your account. We disconnect your WhatsApp number and delete your account, catalog, customers, orders and bookings within 90 days, except records we must keep by law.

Facebook / Meta login

If you connected your WhatsApp Business account through Facebook Login, you can also remove NeoTalab from your Facebook settings under Settings & privacy → Settings → Business integrations. This stops our access; to delete data we already hold, send a request as described above.